Start your introductory 14 day trial of Helpy Cloud
Get access to exclusive features for making your customers more successful today

Get a simple, integrated self service help platform, with ticketing, knowledgebase and community forums. Helpy Cloud includes a suite of exclusive tools like custom queues, triggers, and more to help your agents hit new productivity highs!

Stay organized and easily manage all customer inquiries

Support your customers, regardless of language or device.

Manage everything from a simple, modern control panel.

Use triggers to auto-assign agents, and prioritize important customers.

Handle notifications for super granular events with the most powerful Slack integration available.

Email is pre-configured, ready to handle customer inquiries right away.

Regular updates mean you will always have the latest community and official features.

"We chose Helpy for the simple interface, complete help desk (forum, docs, tickets) and open source (with paid version). The internationalisation support is probably the best feature in my case."
Juan Carlos Alonso,

Compare Helpy:

On Premise


Open Source

  • Agent Seats
  • Included Tickets
  • Mobile Friendly
  • Email Preconfigured
  • Included Support
  • Customize Anything
  • Includes Updates
  • HIPAA Compliant
  • Unlimited
  • Unlimited
  • Unlimited
  • Depends on Plan
  • Unlimited
  • Unlimited
  • Depends

Ticketing Features

On Premise


Open Source

  • Ticket Statuses
  • Merge/Split
  • Groups
  • Canned Replies
  • Private Notes
  • Team Management Dashboard
  • Team Audit Log
  • Custom Queues
  • Triggers
  • Auto assignment
  • Advanced Search

Helpcenter Features

On Premise


Open Source

  • Included Themes
  • Full Text Search
  • Live Search
  • Multilingual
  • SEO Features
  • Many
  • Many
  • 3


Is there a free trial?

Of course!! We invite you to test it out for up to 14 days with no credit card necessary. If you need longer, feel free to contact us.

How does it work?

Helpy Cloud is a hosted Helpy instance- meaning you get all the benefits of using the open source software with no headaches with setup or keeping up to date. In addition, Cloud includes a suite of exclusive tools to help you be more productive than ever!

How often do you update

Helpy is under constant community development with new features added regularly. Hosted keeps you up to date with releases and bug fixes.

How quickly will I get it?

You will have access to your Helpy almost as quickly as you can choose a subdomain. Seriously, it is almost instant.

Is there any kind of license?

Helpy is open source software and is covered by the MIT license. See How is Helpy Licensed for more information.

What if I have Questions? Need support?

Helpy support is provided by community, email and phone, depending on the plan you sign up for.